Toontrack product manager

If a product you bought does not show up in “My Products,” you probably just need to register a serial number that was mailed to you.For the PM problem – if you are using a Mac and the message was “Update of Toontrack Product Manager failed! Could not remove the old version of the application.” then the issue is usually that the trash folder has wrong owner. To fix that, open Applications > Utilities > Terminal and copy/paste the following command there (the entire line, unmodified):sudo chown $USER ~/.TrashThen press enter. It will ask for your computer password, so type it and press enter.Since you ran the uninstaller at the point when the update had failed, there will be a problem with reinstalling. But copy/paste this command to Terminal:open “~/Library/Application Support/Toontrack/Product Manager/Update”That will open a Finder window that contains the Toontrack Product Manager application. Move it to the Applications/Toontrack folder and all should be good. Run it from there.Olof Hermansson - ToontrackCoder

Great deals on software, sounds and MIDI!* Great deals on software, sounds and MIDI!* Great deals on software, sounds and MIDI!* SAVE NOW ForumsProduct ManagerMoving my Toontrack libraries to another disc. Moving my Toontrack libraries to another disc. Product Manager Hello.I am slowly reaching limits of my SSD. Currently have around 1,4TB of different sample libraries (mainly orchestral libraries, hence the size).I know I can freely move my Spitfire and Native Instruments libraries to a bigger disc and just specify new directory in the HUB but can I do the same in Toontrack Product Manager? Re-downloading 420GB of samples might be a bit painful…Operating system: Windows 10 BEST ANSWERHi,you can move the SDX libraries and then use either the Product Manager or SD3 to point to the new locations.In SD3 you go to Settings Libraries/paths, in the PM you check each product’s Installation Info and edit the path.BR,JohnJohn Rammelt - ToontrackTechnical Advisor log in These products are required to read and respons to the thread. Please log in to reply to this topic. log in --> log in Please log in to reply to this topic. log in --> Creator Topic Viewing 2 replies - 1 through 2 (of 2 total) --> --> --> BEST ANSWERHi,you can move the SDX libraries and then use either the Product Manager or SD3 to point to the new locations.In SD3 you go to Settings Libraries/paths, in the PM you check each product’s Installation Info and edit the path.BR,JohnJohn Rammelt - ToontrackTechnical Advisor Thank

Hallo bei mir genauso. Operating system: Windows 11 Again .. same here.. was happening.. stopped, then started again.. have contacted support a second time.. they usually respond quickly.Operating system: Windows 11 The same here. Any solution?Operating system: Windows 11 Same here, Mac SonomaOperating system: macOS Sonoma (14) Same here. I’ve reinstalled twice, checked for updates – Logged out and back in but the error remains the same, only mine says ” An unknown error has occurred”Operating system: Windows 11 Also getting the Unknown Error Has Occurred message here.Operating system: Windows 11 I have the same Product Manager error and I am having trouble installing a newly purchased application.Operating system: macOS Monterey (12) The web team is looking into it. Sorry for the inconvenience. Please stand by.Scott Sibley - ToontrackTechnical Advisor Is there any update on this issue?I still am unable to log in via my PC and my Laptop that I use for music production.I am able to log in to the website with the same credentials without any issue.I tried reinstalling the application but the problem persists.Checked if Toontrack Product Manager is not blocked by the firewall.Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.There are no proxies defined in the Options.The Product Manager’s Error log shows nothing.Operating system: Windows 10This post was modified 9 months ago by Daniel Dekker. Is there any update on this issue?I still am unable to log in via my PC and my Laptop that I use for music production.I am able to log in to the website with the same credentials without any issue.I tried reinstalling the application but the problem persists.Checked if Toontrack Product Manager is not blocked by the firewall.Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.There are no proxies defined in the Options.The Product Manager’s Error log shows nothing.Operating system: Windows 10This post was modified 9 months ago by Daniel Dekker.In this case, log in to the website and change your password, try one without special characters and see if that works. That worked, but why has it changed?Because I had a password with special characters before. In fact at the start of June it was all working perfectly. Same here. Obviously a bug in the web API the product manager is using (because it worked before and login on website still works). Please provide a fix and don’t ask users to change their passwords.Operating system: macOS Sonoma (14) STILL NO FIX!!!!Unfortunately, I am facing the very same issue.Changing passwords, reinstalling – none has worked.This is a huge problem – I cannot see how this is not a top priority issue,as people simply