Sophos home

HTTPS Website Decryption Configuring Real-Time Protection [Web Filtering] Controlling websites my family can access Sophos Home - Windows security center integration Direct Access or Single Sign On How to change the Sophos Home Dashboard language Disabling web protection Disabling/Enabling webcam protection Privacy Protection- Handling camera detections on Windows computers Welcome to Sophos Home- Let's Start popup See more Follow --> Direct Access or Single Sign On (SSO) provides a quick way to access your Sophos Home dashboard directly from a PC/Mac that is protected with Sophos Home.Note: Direct access will become the primary method to recover your account if you have enabled MFA and have lost access to your authenticator, as this will not require to go through the 2FA challenge.Enabling/Using Direct Access (SSO)1 - Open the Sophos Home application and click on My Activity or Manage Devices button:MacOS: Click on the Sophos Home shield > … > Manage DevicesWindows: Click on the Sophos Home shield on your system tray > DashboardThen, enter your Windows password (or just press enter if you have no password)Note: You can click "More choices to choose alternate authentication type2 - (If setting it up for the first time) Enter your Sophos Home account email and password 3- Check the box for “Allow the current user on this computer to access your dashboard without signing in”4 – The computer is now added to the Direct Access list, and will be able to directly access the Sophos Home Dashboard Revoking computers Direct Access (SSO)Sign into your Sophos Home dashboard OR access your Sophos Home dashboard directly from the antivirus (see step 1 here). Click on your email address, then choose My AccountEnter your Sophos Home account password to unlock the settingsAccess DEVICE PROTECTIONChoose Sign out at the bottom right, or Sign out All users accordinglyThe computer will no longer be able to access the dashboard without re-authenticating (to re-enable, follow the first section of this article).Related information MFA - How to enable Multi-Factor authenticationMFA -Multi-Factor Authentication Recovery Related articles Signing in to your Sophos Home Dashboard MFA - How to enable Multi-Factor authentication How to change the Sophos Home Dashboard language HTTPS Website Decryption Sophos Home Operating System Support Policy

Sophos Home Known Issues RESOLVED - Advisory : Mac virus database - VDB 6.12 Causing Update issues on Home macOS Advisory: Sophos Home for macOS - Sophos Endpoint for macOS - Sophos Update failures macOS - Unable to connect to public Wi-Fi Windows - "System Restore did not complete successfully" message appears when Sophos Home installed. Sophos XG Firewall web console is inaccessible via Safari when Sophos Home is installed Turn off AMSI logging to resolve compatibility issues Keyboard that uses ALPS driver has stopped working after installing Sophos Home Follow --> Applies to: Sophos Home MacWhat is happeningOn macOS 14 Sonoma and macOS 15 Sequoia, Apple may trigger a full disk access requirement for the Sophos Updater to update the Sophos files on the system. This was intermittent on Sonoma, but has increased significantly on Sequoia. Notifications to customersOn October 23rd 11:30 AM Eastern Time, we started an email campaign to alert users who might still be impacted to take action. The Email comes From: Sophos Home [email protected]>, and the Subject is: Sophos Home Advisory - Update Failures on macOS October 1st, we set up In-Product-Messages to inform users about the situation.SymptomsUpdate failures.Sophos Home shield might get stuck in download mode (arrow animation) How to check if you are affectedCheck via the AntivirusClick on the Sophos Home Shield>...>Check for updates.Click About to see the installed version.See the Release Notes to find the latest releases.If the version does not match the latest version, and updating does not work, or it gets stuck, you are likely impacted. Check via TerminalAlternatively, you can use the terminal to run the following command in a terminal: sudo log show --predicate "subsystem == 'com.sophos.macendpoint'" --last 1d | grep -i 'Error renaming Installer directory'Hit Enter and type your Mac's password *(you will not see it while you type), then hit Enter againIf there are any returns, you are impacted by this situation.If nothing is returned, you are not impacted by the problem.What to doThe first step is to update your macOS version to the latest available for your system. Then: Open System Settings.Select Privacy & Security.Select Full Disk Access.Locate SophosUpdaterClick the slider or checkmark to enable if needed (note: you might need Administrator credentials)If SophosUpdater is not on the list, use the + symbol, select your Mac's hard drive, and search SophosUpdater to add it to the list. If unable to find it, use the left panel to navigate to Macintosh HD (your hard drive) > Library > Sophos Anti-Virus and select SophosUpdater - Click below to see the video in full size:Once added, ensure the slider is checked.Restart the computerPerform an update by clicking on the Sophos Home Shield>...>Check for updatesBefore doing this, the macOS version must be up-to-date!Click About to verify the installed version matches the latest version availableSee the Release Notes to find the latest releases.Related informationSupport for macOS 15 Sequoia Reinstall Sophos Home Related articles macOS -Troubleshooting installation/upgrade issues How to re-install Sophos Home Sophos Home Known Issues Uninstalling Sophos Home on

Sophos Home Support September 16, 2024 19:07 Updated Follow --> Applies to: Sophos Home for macOSNote: Before installing Sophos Home, make sure that your computer meets the system requirements for installing Sophos Home. IMPORTANT: To avoid problems during the installation, please remove any 3rd party Antivirus software prior to installing Sophos Home.Also, disable any Firewalls, VPN software and/or network restrictions during the installation process (you may turn them back on when done)Video stepsNew users - step by step installationPlease review our currently supported OS list: System requirements and End of support for older macOS versions for compatibility concerns. Access the Sophos Home pageClick the "Free Trial" button to start the downloadWait for the Sophos Home Installer to finish downloadingNavigate to your Downloads folder and click on the Sophos Installer(OR: double-click on SophosInstall. This shows the installer content, where you will find the Sophos Installer) )Double-click on the Sophos Installer.app to start the installation.When a security prompt appears, click on Open.On the installation window, click Continue.Provide your administrator account password for your Mac and click OK. (Not your Sophos Home password)Wait for the installation to finish. This may take a few minutes.[If this is the first time installing Sophos Home on this Mac, be sure to allow Sophos extensions and drag the components to Full Disk Access. please see this article for assistance]You will see the Installation was successful message once the installation is completed. Click Close to exit.Review the Post Installation steps to complete the Full Disk Access and System Extensions messageExisting users - step by step installationFollow these steps if you are a Premium/existing user who wants to protect additional devices, or re-protect a device. Please review our currently supported OS list: System requirements and End of support for older macOS versions for compatibility concerns. Sign in to your Sophos Home dashboardClick on the Download (new users) or Add Device (existing users) buttons2a) If you already have computers on the dashboard, use the "Add Device" button instead and choose the appropriate option. (Click on an image to see it in full size) Wait for the Sophos Home Installer to finish downloadingNavigate to your Downloads folder and click on the Sophos Installer(OR: double-click on SophosInstall. This shows the installer content, where you will find the Sophos Installer) )Double-click on the Sophos Installer.app to start the installation.When a security prompt appears, click on Open.On the installation window, click Continue.Provide your administrator account password for your Mac and click OK. (Not your Sophos Home password)Wait for the installation to finish. This may take a few minutes.[If this is the first time installing Sophos Home on this Mac, be sure to allow Sophos extensions when prompted, and to grant Full disk Access to the component, please see this article for assistance]You will see the Installation was successful message once the installation is completed. Click Close to exit.Review the Post Installation steps to complete the Full Disk Access and System Extensions messagesPost Installation steps Some versions of macOS will require additional steps be performed

Security and privacy for the entire family. Protects 10 Windows PCs and Macs. “Hands down the best results I have ever seen! …Absolutely flawless!” The PC Security Channel “Remotely manage your whole family's antivirus protection" A trademark of Ziff Davis, LLC. Used under license. © 1996-2024 Ziff Davis, LLC. All Rights Reserved. “…the most extensive and up-to-date approach to fighting malware at an unbeatable price." Home is a recommended choice for families who want to keep their entire household safe from threats Best Reviews --> Award-winning Security The same malware that attacks fortune 500 companies attacks private users, too. Sophos Home uses the same award-winning security features that keep those companies safe. Better Performance See an immediate improvement as Sophos Home scans and cleans your computer, removing malware that could be slowing it down. Threat Protection Keep your valued, private information safe by blocking malware, ransomware, and other threats from stealing or destroying files, documents, and photos. Secure Shopping Surf the web with confidence, knowing Sophos Home protects your online shopping and banking from phishing and hacking. We Protect Your Privacy We’ve all seen the headlines: you trust a provider to keep you secure, and they turn around and sell your private data to third parties. We’re not here to sell your data – we’re here to protect it. Private Browsing When Sophos Home scans a device, it can find and remove tracking codes, preventing anyone from following your online browsing without you knowing. Privacy Protection Sophos Home stops hackers from accessing your webcam or microphone – a feature found in various types of malware – to block spying and predatory acts. --> Password Security We keep your logins safe. Sophos Home prevents applications from stealing your usernames and passwords. --> Seamless Management Have a lot of family and friends? Do you sometimes feel like the family IT specialist? Sophos Home is made to protect your loved ones wherever they are. Protect All Your Devices When Sophos Home scans a device, it can find and remove tracking codes, preventing anyone from following your online browsing without you knowing. Premium Support You’re never on your own with Sophos Home. Have a tricky issue? Chat with Sophos Home’s professional support team. The protection you need for all your personal devices for one low price. No gimmicks. No add-ons. No third-party advertisements. Malware Scan and CleanAI Threat DetectionRansomware SecuritySecurity ManagementWeb ProtectionReal-Time ScanningParental Web FilteringPremium SupportSee All Features Sophos Home Premium Save 25% How our customers protect their digital lives with Sophos Home BECKY SHEERAN, YOUTUBER/TV PRESENTERWhat should I do if I think I’ve been hacked?“Last year, I had a situation that made me want to come offline. I suddenly felt vulnerable to the